Welcome to the Madge Limited RMA pages.

RMA requests for Token Ring Adapters can be completed online.You need to be registered on this website to use this facility. Click to submit a Token Ring Adapter RMA request.

For RMA requests for all other products please contact Technical Support.

Click to read Product Warranty details.

RMA FAQs

Q1: Who can I contact if I experience problems using these web pages, or if I have a query about an outstanding RMA?

The Madge RMA department can be contacted by e-mail at rma.request@madge.com

Q2: Will any information be required, in addition to my RMA Submission ?

The warranty only applies to the original purchaser of the product. To enable Madge to validate the warranty, you may be asked to provide proof of purchase.

Q3: Do I have to return my faulty products ?

All faulty products should be returned to Madge. PC adapter cards should be returned by post. Madge provides instructions for returning other products.

Q4: When will I receive my RMA number ?

Madge provides the RMA number and return instructions as soon as the return is authorised.

Q5: When will I receive my replacement products ?

Replacement products for Dead-on-Arrivals are usually shipped as soon as the RMA is authorised. Other replacement products are shipped within 2 working days of receipt of the faulty product.

Q6: How do I know which number is the serial number?

The serial number is located on the rear of the adapter card.

Madge serial numbers have 2 possible formats:
(a) 6 alpha-numeric characters
(b) 12 alpha-numeric characters, always starting with 004081......

Q7: I'm not sure my card is faulty, how do I contact Technical support?.

Click here for contact information.

Q8: I purchased my Madge products from the former Madge Networks Group prior to the 16th April 2003. Are these products still covered by the original warranty agreements through the "New" Madge Ltd?

Although Madge Ltd has no legal liability to take over these warranties, in the interests of our customers and business continuity, we agree to provide, from the date you acquired the product:
· Token Ring Adapters - 2 year hardware warranty.
· Wireless and Token Ring switch products - 1 year hardware warranty.
This applies to the original purchaser of the products only. Please note that Software Warranties are covered in Question 9 below.

Q9: I purchased Madge products from the "new" Madge Limited after the 16th April 2003. Are there any changes to the warranty conditions to those printed on the contract?

The warranty terms and conditions for hardware and software on all products are available here.
In summary, all Token-Ring adapters have a full 5 year warranty, whilst Token-Ring switch products and all wireless hardware have a standard 1 year warranty period.

Q10: What are my options for products that require repair that are now "out of warranty"?

For all "out of warranty" Token Ring Infrastructure products, Madge Limited is willing to supply, while stocks last, a repaired/refurbished product for an agreed price which will include the related shipping costs. To arrange a quote for out of warranty repair please contact Sales Support.